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Customer Support Virtual Assistant

Is a professional who is responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. – Hiring a Platonics Customer Support Associate will guarantee that every member of your team has received extensive training in customer satisfaction, making your clients pleased and content with your product or service. There is a guarantee on customer service!

Tasks include: Inbound and Outbound customer support, Technical support, Multi channel support, Billing and payment support.

What a Customer Service Virtual Assistant
Can Do For You

Customer Support, Service and Communication

Address customer inquiries and provide solutions related to products, processes, warranties, and more. Offer immediate assistance and resolutions while delivering exceptional customer service. Assist with troubleshooting and provide support through various channels, including voice, non-voice, or blended operations. Whether you need inbound, outbound, chat, or email support, we can accommodate your needs.

Ticket Management

Generate, update, escalate, and resolve trouble tickets in your CRM system for both customer and service-related issues. Work closely with the relevant department within your team to ensure a swift response, accelerate the resolution process, and achieve high levels of customer satisfaction. This involves tracking the progress of each ticket, communicating effectively with team members, and taking necessary actions to address and resolve the issues efficiently.

Customer Feedback & Surveys

Gather customer feedback through specialized surveys and various feedback programs. Keep an eye on reviews and comments from customers on social media and other business platforms. Additionally, reach out to customers with outbound calls to solicit their recommendations, gather insights on their experiences, and discover ways to enhance your business. This proactive approach helps in understanding customer satisfaction and identifying areas for improvement.

Administrative Support

Handle incoming calls and emails, manage calendars, generate reports, and keep your CRM system updated. Provide support for customer training and education, focusing on resolving issues effectively and ensuring timely responses to customer inquiries. This involves organizing and prioritizing communication, overseeing scheduling, and maintaining accurate records, all while facilitating customer learning and quick issue resolution to enhance overall service quality.

Scheduling Management

Oversee the scheduling of customer technical visits, installations, service requests, and account service appointments. Arrange escalation calls when necessary and plan follow-up appointments with customers to gather feedback and confirm resolution of their issues. Additionally, coordinate patient visits to their healthcare providers and organize clinic appointments for both customers and patients. This includes managing all aspects of appointment scheduling to ensure timely and efficient service delivery.

Expand your business with our 24/7 customer service and support, which provides your customers with exceptional service around the clock.

As your business grows, managing a higher volume of current and potential customer inquiries becomes crucial. Without proper handling, this can create bottlenecks that impede growth and lead to poor customer experiences, which may result in negative reviews and increased customer churn.

A customer service virtual assistant is a remote professional who manages client communication, handles trouble tickets, oversees live chat and email interactions, and provides administrative support. Whether you need a single virtual assistant or a full department, our team can integrate seamlessly into both B2B and B2C environments to manage customer service and support. This allows you to address numerous inquiries without being distracted from your primary business goals.

At Platonics, we excel in partnering with organizations at every stage of their business journey. We understand how understaffed customer service can hinder progress, and we are committed to providing top-notch virtual assistants to efficiently manage your customer service needs, enabling you to scale quickly and effectively.

Industry-Specific Expertise

Regardless of your industry, the constant routine of monotonous administrative tasks can drain your time and energy. More importantly, it diverts your attention from your core strength—the unique talent you rely on to drive revenue for your business. At Platonics, our virtual assistants are industry specialists who deliver highly specialized administrative support tailored to your business needs.

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What Sets Us Apart

15 Years Of Experience

Rated the #1 virtual assistant company with 7500+ clients served and 800+ verified 5-star business reviews

Speed to Hire

Instantly scale your business with an Associate who can quickly launch in your business and make an impact today.

Diverse Talent

Our virtual assistants specialize in 8 different  services for a variety of industries.

Screening & Vetting

All virtual assistants are vetted, FBI-grade background checked and undergo extensive personality

All-Inclusive Pricing

Pay one flat rate per virtual assistant and let us handle the rest. We provide 100% transaprency and visibility.

Work Environment

Our virtual assistants have dedicated work computers, noise-isolated environments, backup power, stable and reliable internet connection.

What Our Clients Are Saying

Boots LevinsonCEO
“Platonics has really revolutionized our business. We’d generate rental leads, hand them off to our agents, and have those agents reach out. We needed a better way to use the time these agents were spending to get these leads ready to go out on tour. I can’t tell you how many hours you’ve saved for our agents.”
Anne AdamsPhysician
“My experience with Platonics has been great! My VA is responsive, hardworking, motivated, eager to learn & optimistic about prospecting for me. She values her job and appreciates the work. It’s a great addition to my business and I highly recommend Platonics!”
Robert MassieCOO
“We’re getting 150% of what we used to get and it’s less than half the cost of a really good recruiter. It’s turned out to be very, very good — the outcomes can’t be argued with!”
Emily RDesigner
Platonics revolutionized our customer support with their top-notch virtual assistants. Professional, efficient, and reliable, they’ve driven a notable increase in customer satisfaction while cutting costs. Highly recommend their services for anyone looking to enhance customer support and streamline operations. Platonics has truly made a remarkable impact on our business!
Michael TCOO
Thanks to Platonics, our admin tasks are now seamlessly streamlined. Their skilled and dedicated assistants have helped us save both time and money. The service is excellent, offering efficiency and reliability that we can count on. Platonics has truly transformed our operations for the better! Highly recommended!
Sarah LEntrepreneur
Our real estate business has flourished with Platonics' support. Their virtual front desk service ensures we never miss a lead. The team is outstanding, and the service is exceptional. Platonics has significantly enhanced our operations and customer engagement. Highly recommend them for any business looking to improve efficiency and capture more opportunities!
David KPhysician
Platonics' recruitment assistance is top-notch. They helped us find the perfect candidates quickly and efficiently. Their process is seamless and cost-effective, making hiring a breeze. Highly recommend Platonics for their professional and reliable service in finding the right talent. They’ve significantly improved our recruitment process!
Jessica MDesigner
Platonics' healthcare advocacy services have been a tremendous asset to our organization. Their skilled team offers exceptional support, streamlining our processes and enhancing overall efficiency. Their expertise and commitment are unparalleled, making them a vital partner in our operations. For outstanding healthcare advocacy and reliable support, we highly recommend Platonics.
Tom HPhysician
We depend on Platonics for inside sales, and they never disappoint. Their proactive approach and meticulous attention to detail have greatly enhanced our sales pipeline. Their consistent delivery and expertise have made a significant impact on our results. For reliable and effective inside sales support, we highly recommend Platonics.
James P.CEO
Financial tasks are now stress-free thanks to Platonics. Their skilled assistants handle our bookkeeping and reporting with flawless efficiency. The exceptional service they provide ensures everything runs smoothly, offering great value for our investment. For top-notch financial management and peace of mind, Platonics is the go-to choice.
Ava G.Physician
Platonics' admin assistants transformed our chaos into order with their precision and proactive approach. They saved us countless hours, allowing us to concentrate on growth and development. Their support has been invaluable, truly making them lifesavers for our team. For efficient and effective administrative help, Platonics is the solution we highly recommend.
Mia S.Designer
Platonics revolutionized our hiring process with their exceptional recruitment specialists. They deliver top talent swiftly, significantly reducing our hiring time and costs. Their efficiency and effectiveness have made a remarkable difference, streamlining our recruitment and saving valuable resources. For outstanding recruitment support and impressive results, Platonics is the ultimate choice.
Noah L.Physician
Platonics transformed our marketing strategy with their innovative ideas and meticulous execution. Their creative approach has elevated our brand presence and driven exceptional results. Their expertise and attention to detail have significantly enhanced our marketing efforts, leading to remarkable growth. For impactful and effective marketing solutions, Platonics is the top choice.
Ethan R.Entrepreneur
Platonics’ inside sales team exceeded our expectations with their persistence and expertise. Their strategic approach has significantly boosted our sales numbers, making a noticeable impact on our performance. Their contribution has been a true game-changer for our business. For exceptional inside sales support that delivers results, Platonics is the definitive choice.
Charlotte K.CEO
Our eCommerce business thrives thanks to Platonics. Their virtual assistants handle everything from customer service to order fulfillment with unmatched efficiency and professionalism. Their support ensures seamless operations and exceptional service, allowing us to focus on growth. For reliable and efficient virtual assistance that elevates your business, Platonics is the ideal partner for bunisnessess.

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Frequently Asked Questions

Platonics customer service outsourcing gives you the flexibility to reallocate or reassign valuable personnel within your organization without losing your capacity to take & respond to inquiries – all for a fraction of what you’d pay for in-house staff. We’re capable of providing 24/7 coverage for your team, ensuring that you don’t miss valuable inquiries regardless of the time of day or day of the week. Customer service outsourcing lets you work smarter, not harder, and helps you invest your time in dollar-productive activities that matter.
With Platonics you’ll pay less than 70% of what you’d pay for in-house labor—and we take care of all the recruiting, background-checks, payroll & benefits for you. We take the risk out of outsourcing your customer service team.

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smile@platonics.co