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Healthcare Advocate

Healthcare advocates assist clients and patients in navigating the complexities of the healthcare industry. They may work one-on-one with clients to help them manage the intricacies of the healthcare system or contribute to broader efforts aimed at healthcare reform. The table outlines information regarding the education, training, and salaries for healthcare advocates.

Regardless of your healthcare sector—whether it's revenue cycle management (RCM), clinical, or non-clinical—Platonics has the perfect advocate for your needs. Our associates are fully HIPAA compliant and bring extensive experience from the US healthcare industry, positioning us as leaders in the field.

Services include Medical Billing, Insurance Verification, Revenue cycle management, Patient calling, Patient Advocacy, Remote patient monitoring, Medical transcription, Medical scribing, Chart abstraction, Management of Medical records, Chronic care management, Healthcare planning and more. Platonics is dedicated to providing exceptional support tailored to your specific healthcare needs.

What a Healthcare Advocate
Can Do For You

Medical Billing & Revenue Cycle Management

Document and reconcile payments received from insurance companies, patients, and other sources. Manage and input medical claims into electronic health record (EHR) systems. If you need billers who can handle the entire medical billing process—from initial demos and charges to payment posting, accounts receivable, and denial management—Platonics offers expert Medical Billers who can support your revenue cycle management needs efficiently.

Virtual Reception and Front Desk

Manage and direct incoming patient calls to the appropriate departments. Provide follow-up communication to remind patients of their upcoming appointments. Additionally, our team can assist patients with scheduling clinic visits, verify whether their medical insurance is in-network or out-of-network, and handle various administrative tasks within your clinic. By outsourcing these tasks to our dedicated team, you can ensure that your clinic operates smoothly while providing excellent service to your patients.

Remote Patient Support and Monitoring

Providing empathetic customer and patient support for non-medical issues is our specialty. Our Advocates excel in both chronic care management and customer service, demonstrating a deep compassion that ensures patients feel genuinely cared for. For us, it's not just about performing tasks—it's about making a difference in lives, which is our core focus. They can also assist your patients with their care plans, intake processes, and health education.

Medical Transcription and Scribing

Record and maintain detailed documentation of treatment plans, patient appointments, and other pertinent information. Leverage healthcare software and electronic health record (EHR) systems to optimize and streamline billing processes. Our Medical Scribers offer exceptional support by joining you during patient rounds. They can participate via Zoom to provide real-time scribing, ensuring that every detail is accurately captured as it happens. Additionally, they can interact with doctors in real-time to address any questions or clarifications, ensuring that all information is documented comprehensively and effectively. We pride ourselves on having top-notch Nurses in this role, known for their exceptional skill and high-quality performance. Their expertise and dedication will undoubtedly exceed your expectations and enhance the efficiency of your documentation and billing operations.

Medical Insurance Verification and Medical Records Management

We ensure that your medical records are meticulously maintained, including tasks such as faxing and extracting information. Our team is highly experienced in these areas and is fully HIPAA certified, guaranteeing both competence and compliance. Additionally, our professionals can verify your patients' medical insurance coverage, confirming whether they are in-network or out-of-network. This verification process helps ensure a seamless revenue cycle management (RCM) and billing experience.

Utilization Management

Utilization Management (UM) involves assessing the efficiency, appropriateness, and medical necessity of treatments, services, procedures, and facilities provided to patients on an individual basis. As a key component of Revenue Cycle Management, we offer Healthcare Advocates who are experts in UM. These professionals are well-equipped to support your clinic and organization with their specialized knowledge and skills.

At Platonics, we guarantee our expertise in the US healthcare system and its support services.

At Platonics, we pride ourselves on being leading experts in the healthcare sector. Our unparalleled expertise is grounded in years of experience and a deep understanding of the complexities within the US healthcare system.
Here’s why we stand out as the best:

  • Proven Expertise: Our team comprises highly skilled professionals with extensive experience in various facets of healthcare, from clinical and administrative functions to revenue cycle management and patient advocacy.
  • Comprehensive Solutions: We offer a wide range of services tailored to meet the diverse needs of healthcare providers, ensuring that every aspect of your operations is covered with precision and efficiency.
  • Cutting-Edge Technology: We leverage the latest healthcare software and electronic health record (EHR) systems to streamline processes and enhance operational effectiveness.
  • Commitment to Compliance: Our staff is fully HIPAA certified and dedicated to maintaining the highest standards of data security and regulatory compliance.
  • Client-Centric Approach: We prioritize understanding and addressing the unique needs of each client, providing personalized support that drives success and fosters long-term partnerships.
By choosing Platonics, you are partnering with a team that not only understands the intricacies of healthcare but is also committed to delivering exceptional results and optimizing your healthcare operations.

Hiring a Healthcare Advocate with Platonics

By utilizing our Healthcare virtual assistants in these key areas, your Healthcare team can significantly save time, boost efficiency, and concentrate on the strategic elements of Healthcare services. Our VAs are committed professionals with a deep understanding of the Healthcare industry, equipped with the expertise to help you achieve your objectives effectively. Allowing us to manage essential yet routine tasks will free up your team to focus on recruiting top talent for your organization. We are HIPAA certified and provide top-notch agents to support and enhance your operations.

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What Sets Us Apart

15 Years Of Experience

Rated the #1 virtual assistant company with 7500+ clients served and 800+ verified 5-star business reviews

Speed to Hire

Instantly scale your business with an Associate who can quickly launch in your business and make an impact today.

Diverse Talent

Our virtual assistants specialize in 8 different  services for a variety of industries.

Screening & Vetting

All virtual assistants are vetted, FBI-grade background checked and undergo extensive personality

All-Inclusive Pricing

Pay one flat rate per virtual assistant and let us handle the rest. We provide 100% transaprency and visibility.

Work Environment

Our virtual assistants have dedicated work computers, noise-isolated environments, backup power, stable and reliable internet connection.

What Our Clients Are Saying

Boots LevinsonCEO
“Platonics has really revolutionized our business. We’d generate rental leads, hand them off to our agents, and have those agents reach out. We needed a better way to use the time these agents were spending to get these leads ready to go out on tour. I can’t tell you how many hours you’ve saved for our agents.”
Anne AdamsPhysician
“My experience with Platonics has been great! My VA is responsive, hardworking, motivated, eager to learn & optimistic about prospecting for me. She values her job and appreciates the work. It’s a great addition to my business and I highly recommend Platonics!”
Robert MassieCOO
“We’re getting 150% of what we used to get and it’s less than half the cost of a really good recruiter. It’s turned out to be very, very good — the outcomes can’t be argued with!”
Emily RDesigner
Platonics revolutionized our customer support with their top-notch virtual assistants. Professional, efficient, and reliable, they’ve driven a notable increase in customer satisfaction while cutting costs. Highly recommend their services for anyone looking to enhance customer support and streamline operations. Platonics has truly made a remarkable impact on our business!
Michael TCOO
Thanks to Platonics, our admin tasks are now seamlessly streamlined. Their skilled and dedicated assistants have helped us save both time and money. The service is excellent, offering efficiency and reliability that we can count on. Platonics has truly transformed our operations for the better! Highly recommended!
Sarah LEntrepreneur
Our real estate business has flourished with Platonics' support. Their virtual front desk service ensures we never miss a lead. The team is outstanding, and the service is exceptional. Platonics has significantly enhanced our operations and customer engagement. Highly recommend them for any business looking to improve efficiency and capture more opportunities!
David KPhysician
Platonics' recruitment assistance is top-notch. They helped us find the perfect candidates quickly and efficiently. Their process is seamless and cost-effective, making hiring a breeze. Highly recommend Platonics for their professional and reliable service in finding the right talent. They’ve significantly improved our recruitment process!
Jessica MDesigner
Platonics' healthcare advocacy services have been a tremendous asset to our organization. Their skilled team offers exceptional support, streamlining our processes and enhancing overall efficiency. Their expertise and commitment are unparalleled, making them a vital partner in our operations. For outstanding healthcare advocacy and reliable support, we highly recommend Platonics.
Tom HPhysician
We depend on Platonics for inside sales, and they never disappoint. Their proactive approach and meticulous attention to detail have greatly enhanced our sales pipeline. Their consistent delivery and expertise have made a significant impact on our results. For reliable and effective inside sales support, we highly recommend Platonics.
James P.CEO
Financial tasks are now stress-free thanks to Platonics. Their skilled assistants handle our bookkeeping and reporting with flawless efficiency. The exceptional service they provide ensures everything runs smoothly, offering great value for our investment. For top-notch financial management and peace of mind, Platonics is the go-to choice.
Ava G.Physician
Platonics' admin assistants transformed our chaos into order with their precision and proactive approach. They saved us countless hours, allowing us to concentrate on growth and development. Their support has been invaluable, truly making them lifesavers for our team. For efficient and effective administrative help, Platonics is the solution we highly recommend.
Mia S.Designer
Platonics revolutionized our hiring process with their exceptional recruitment specialists. They deliver top talent swiftly, significantly reducing our hiring time and costs. Their efficiency and effectiveness have made a remarkable difference, streamlining our recruitment and saving valuable resources. For outstanding recruitment support and impressive results, Platonics is the ultimate choice.
Noah L.Physician
Platonics transformed our marketing strategy with their innovative ideas and meticulous execution. Their creative approach has elevated our brand presence and driven exceptional results. Their expertise and attention to detail have significantly enhanced our marketing efforts, leading to remarkable growth. For impactful and effective marketing solutions, Platonics is the top choice.
Ethan R.Entrepreneur
Platonics’ inside sales team exceeded our expectations with their persistence and expertise. Their strategic approach has significantly boosted our sales numbers, making a noticeable impact on our performance. Their contribution has been a true game-changer for our business. For exceptional inside sales support that delivers results, Platonics is the definitive choice.
Charlotte K.CEO
Our eCommerce business thrives thanks to Platonics. Their virtual assistants handle everything from customer service to order fulfillment with unmatched efficiency and professionalism. Their support ensures seamless operations and exceptional service, allowing us to focus on growth. For reliable and efficient virtual assistance that elevates your business, Platonics is the ideal partner for bunisnessess.

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Frequently Asked Questions

A virtual assistant on a healthcare team can undertake various roles, including medical transcriptionists who convert voice-recorded medical reports into written documents, medical billing and coding specialists who manage billing processes, administrative assistants who handle scheduling and paperwork, and customer service representatives who address patient queries and provide support through digital channels.
Hiring a virtual healthcare assistant offers greater flexibility and cost-effectiveness as they can work remotely, reducing overhead expenses. They can handle tasks efficiently, ensuring 24/7 availability and scalability, enhancing patient support and administrative processes.

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smile@platonics.co