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Virtual Front desk

A virtual receptionist provides essential remote customer service and administrative support for companies and organizations. This position typically involves working from home or another non-traditional office setting.

Key Responsibilities:
1. Call Management
2. Email Handling
3. Customer Assistance
4. Appointment Scheduling
5. Internal Communication

In summary, a virtual receptionist is more than just a call handler; they play a vital role in ensuring smooth communication and administrative support, acting as a bridge between the company and its clients or customers.

What a Virtual Receptionist
Can Do For You

Remote Office Management

Handling emails and schedules. Overseeing the efficient functioning of systems, managing contact databases, and providing back-office support.

Manage Schedules

Coordinate the timing of sales meetings, track start and end dates for account services, and schedule upcoming escalation calls as needed.

Basic Customer Support and Assistance

Field customer inquiries, direct inbound calls, emails, and chats to the appropriate team members, and manage ticket creation and updates in your CRM. Your role ensures that every customer interaction is handled efficiently and that our team stays organized and responsive.e tickets in your CRM

Improved Call Rate with no Abandoned Calls

Enhance your call efficiency by leveraging the expertise of a skilled, dependable virtual receptionist. They’ll handle incoming calls, follow up on messages, and manage your inbox, allowing you to focus on what matters most.

Unmatched Return of Investment

A virtual assistant will cut your costs by up to 70% compared to an in-house hire for the same role. Moreover, our clients consistently see up to 150% return on investment with just one VA.

Increase Revenue

Delegating tasks to a VA is crucial for optimizing your time and your local team’s efficiency. By offloading routine responsibilities, you free yourself to concentrate on strategic priorities and drive revenue growth. It is all about communication and effective delegation.

Retain More Customers with a Competent Virtual Receptionist

A Platonics Virtual Receptionist is far more than a mere answering service—they are a highly trained professional dedicated to handling calls and responding to customer inquiries with the same level of professionalism and courtesy you expect from your own team. They seamlessly integrate with your operations, embodying your company's values and ensuring every customer interaction reflects your high standards.

How much does a Virtual Receptionist and Partner Cost?

A US-based virtual receptionist typically costs $17 per hour, amounting to $2,720 per month. Outsourcing this position can save you up to 70% compared to hiring a local employee. We manage the complete vetting and hiring process, including comprehensive interviews, detailed background checks, and reference validations.

Our goal is to support your success by taking these responsibilities off your plate, allowing you to focus on crucial, revenue-generating activities and growing your business.

Avoid depending on AI and answering machines; your customers won't appreciate it as these solutions are neither effective nor efficient.

An answering service typically handles multiple companies simultaneously and relies on scripted responses, which can be transparent to your customers. This approach often lacks the personalized touch and responsiveness that are crucial for creating a positive customer experience.

In contrast, a Platonics Virtual Receptionist offers unparalleled service, reliability, availability, and cost-effectiveness. They provide a level of attention and customization that surpasses any other receptionist method. Their commitment to professionalism and consistency ensures that every customer interaction reflects the high standards of your business, fostering stronger relationships and a more impressive brand image.

Industry-Specific Expertise

Regardless of your industry, the routine burden of monotonous administrative tasks can quickly deplete your time and energy. More critically, it distracts you from focusing on your core strengths—those unique skills and activities that drive revenue for your business. At Platonics, our virtual assistants are industry specialists, adept at handling the specific administrative tasks required for your business. This allows you to concentrate on what you do best while we take care of the essential but repetitive tasks.

Explore Popular Industries

What Sets Us Apart

15 Years Of Experience

Rated the #1 virtual assistant company with 7500+ clients served and 800+ verified 5-star business reviews

Speed to Hire

Instantly scale your business with an Associate who can quickly launch in your business and make an impact today.

Diverse Talent

Our virtual assistants specialize in 8 different  services for a variety of industries.

Screening & Vetting

All virtual assistants are vetted, FBI-grade background checked and undergo extensive personality

All-Inclusive Pricing

Pay one flat rate per virtual assistant and let us handle the rest. We provide 100% transaprency and visibility.

Work Environment

Our virtual assistants have dedicated work computers, noise-isolated environments, backup power, stable and reliable internet connection.

What Our Clients Are Saying

Boots LevinsonCEO
“Platonics has really revolutionized our business. We’d generate rental leads, hand them off to our agents, and have those agents reach out. We needed a better way to use the time these agents were spending to get these leads ready to go out on tour. I can’t tell you how many hours you’ve saved for our agents.”
Anne AdamsPhysician
“My experience with Platonics has been great! My VA is responsive, hardworking, motivated, eager to learn & optimistic about prospecting for me. She values her job and appreciates the work. It’s a great addition to my business and I highly recommend Platonics!”
Robert MassieCOO
“We’re getting 150% of what we used to get and it’s less than half the cost of a really good recruiter. It’s turned out to be very, very good — the outcomes can’t be argued with!”
Emily RDesigner
Platonics revolutionized our customer support with their top-notch virtual assistants. Professional, efficient, and reliable, they’ve driven a notable increase in customer satisfaction while cutting costs. Highly recommend their services for anyone looking to enhance customer support and streamline operations. Platonics has truly made a remarkable impact on our business!
Michael TCOO
Thanks to Platonics, our admin tasks are now seamlessly streamlined. Their skilled and dedicated assistants have helped us save both time and money. The service is excellent, offering efficiency and reliability that we can count on. Platonics has truly transformed our operations for the better! Highly recommended!
Sarah LEntrepreneur
Our real estate business has flourished with Platonics' support. Their virtual front desk service ensures we never miss a lead. The team is outstanding, and the service is exceptional. Platonics has significantly enhanced our operations and customer engagement. Highly recommend them for any business looking to improve efficiency and capture more opportunities!
David KPhysician
Platonics' recruitment assistance is top-notch. They helped us find the perfect candidates quickly and efficiently. Their process is seamless and cost-effective, making hiring a breeze. Highly recommend Platonics for their professional and reliable service in finding the right talent. They’ve significantly improved our recruitment process!
Jessica MDesigner
Platonics' healthcare advocacy services have been a tremendous asset to our organization. Their skilled team offers exceptional support, streamlining our processes and enhancing overall efficiency. Their expertise and commitment are unparalleled, making them a vital partner in our operations. For outstanding healthcare advocacy and reliable support, we highly recommend Platonics.
Tom HPhysician
We depend on Platonics for inside sales, and they never disappoint. Their proactive approach and meticulous attention to detail have greatly enhanced our sales pipeline. Their consistent delivery and expertise have made a significant impact on our results. For reliable and effective inside sales support, we highly recommend Platonics.
James P.CEO
Financial tasks are now stress-free thanks to Platonics. Their skilled assistants handle our bookkeeping and reporting with flawless efficiency. The exceptional service they provide ensures everything runs smoothly, offering great value for our investment. For top-notch financial management and peace of mind, Platonics is the go-to choice.
Ava G.Physician
Platonics' admin assistants transformed our chaos into order with their precision and proactive approach. They saved us countless hours, allowing us to concentrate on growth and development. Their support has been invaluable, truly making them lifesavers for our team. For efficient and effective administrative help, Platonics is the solution we highly recommend.
Mia S.Designer
Platonics revolutionized our hiring process with their exceptional recruitment specialists. They deliver top talent swiftly, significantly reducing our hiring time and costs. Their efficiency and effectiveness have made a remarkable difference, streamlining our recruitment and saving valuable resources. For outstanding recruitment support and impressive results, Platonics is the ultimate choice.
Noah L.Physician
Platonics transformed our marketing strategy with their innovative ideas and meticulous execution. Their creative approach has elevated our brand presence and driven exceptional results. Their expertise and attention to detail have significantly enhanced our marketing efforts, leading to remarkable growth. For impactful and effective marketing solutions, Platonics is the top choice.
Ethan R.Entrepreneur
Platonics’ inside sales team exceeded our expectations with their persistence and expertise. Their strategic approach has significantly boosted our sales numbers, making a noticeable impact on our performance. Their contribution has been a true game-changer for our business. For exceptional inside sales support that delivers results, Platonics is the definitive choice.
Charlotte K.CEO
Our eCommerce business thrives thanks to Platonics. Their virtual assistants handle everything from customer service to order fulfillment with unmatched efficiency and professionalism. Their support ensures seamless operations and exceptional service, allowing us to focus on growth. For reliable and efficient virtual assistance that elevates your business, Platonics is the ideal partner for bunisnessess.

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Frequently Asked Questions

A traditional receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. A virtual receptionist is no different from the in-person receptionist you’re used to, other than their location. They can do virtually everything that a traditional receptionist can do but without needing a front desk of yours to sit at. And at a fraction of the cost! You may have a physical office with someone at your front desk already – but having a virtual receptionist allows that local professional to focus on in-person needs like greeting visitors, tours, physical mailing, and general office management. While they’re doing those things, they’re missing phone calls and emails are stacking up. This is where your Virtual Receptionist comes in.
A Virtual Assistant can handle phone communications, chat and emails, and tackle basic customer support. They can also manage scheduling for sales meetings, ongoing customer service tasks, and so on. Lastly, they can interact with a CRM while doing so.
The average cost of a US-based virtual receptionist is $17/hour, which equates to a $2,720 per month salary. This does not include equipment fees, insurance, benefits, etc.

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smile@platonics.co